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You can consult with Dr.​ Cowan from the comfort of your lounge room.

You get all of the benefits of expert care, but without having to worry leaving your home. All you need to do is find a comfy chair, have your phone handy or hook up your webcam and you’re in our office. 

If you do not have access to the internet than we can set up a phone consultation, including FaceTime, where Stephanie will call you on your preferred numbered at the time of your appointment.

If you have access to the internet we recommend booking in for an online consultation. You’ll still get face-to-face time with Stephanie, and if Stephanie needs to step you through any handouts or slides to explain things she can do this by sharing her screen with you. In a nutshell, you get the full benefit of an expert dietitian consultation, from the comfort of your own home. Below you will find further information on how online consultations work. 

How do online consultations work?

Zoom is a free computer and phone software application that allows you to enjoy a face-to-face consultation with your dietitian from the comfort of your own home. If you are using your computer, you will require a computer webcam and speakers. Laptops should have a webcam built into the device, however desktop computers may not. If you are using your phone, you will require a smart phone.

The consultation will be conducted the same as if you were sitting in our office. Through our webcams Stephanie will be able to see you, and you will be able to see her. This is great as it makes communication better for both sides. 

If there are some details that Stephanie needs to explain to you she may switch her screen to a PowerPoint presentation which you will be able to see so that she can step you through the details. Once that is finished she will switch you both back to webcam mode to continue. 

How to I prepare for my consult?

Before your appointment day:

  • Inform Stephanie (or reception) that you will be attending your appointment via Zoom
  • We will then send you a link, either by text message or email (which ever you prefer)

On the day:

  • Click on the link at least 5 minutes prior to your appointment
  • If you are using your smartphone or tablet it will prompt you to download the Zoom app for free. Download the Zoom app and then go back to the link and click it again to start your consult
  • If you are using your laptop or desktop computer, it will open a web browser to start your consult immediately (e.g. you do not need to download Zoom onto your laptop or desktop computer before starting your consult). If for whatever reason you would like to download zoom onto your laptop or computer, visit
  • While you are waiting for Stephanie you can check that your microphone, speakers and webcam are working properly
  • Stephanie will start a Video Call at your appointment time, and she will appear on your screen ready to start your consult

Payment Options​

Payment will be processed at the end of your consultation via credit card (over the phone).

For tips to improve your Zoom (online) consults please download and read this resource prior to your appointment.

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